Montclair State University

Contact and Hours of Operation

Located on the 5th Floor of University Hall, the University Help Desk is your primary point of contact for all of your technical support service needs. This center combines services from various areas of the Office of Information Technology (OIT) into one central location for your convenience.  Among all the support services, the most frequently utilized by MSU faculty, staff and students are the University Help Desk, public and teaching computing laboratories, audio visual and equipment loans, University owned hardware and soft-ware consulting services, video and audio conferencing, AV consultations, mediated classroom support, remote desktop support and training sessions.  In addition, we also provide computer virus support* to all resident and commuter students who connect their computers to the MSU network and have computer viruses.

*Please note: The University Help Desk Virus Clinic visits are by appointment only. Please contact the University Help Desk (x7971) to schedule an appointment.

There are several ways to learn more about the Technology Solutions Center or to request assistance. To contact us:

* Chat with us @ http://oit.montclair.edu
To view our current Chat Schedule, go to http://oit.montclair.edu/tsc/chat1.html
* E-mail—helpdesk@mail.montclair.edu
* Phone—(973)655.7971
* Self-Service—you can create your own incidents for the University Help Desk 24 hours a day by visiting https://magicsde.montclair.edu/helpdesk/ default.asp
* Visit us on the 5th floor of UN
* Website—http://oit.montclair.edu and click on the Faculty/Staff Resources tab

 Training & Faculty Development 

• Training and events can be viewed and scheduled through the OIT Training & Events calendar located at http://oit.montclair.edu/tsc/training/
•  Requests for one-on-one support can be made by calling x5449.

 Administrative Hours

September - May: Monday-Friday, 8:30am to 4:30pm
June - August: Monday-Thursday, 8:00am to 5:15pm

To reach the administrative offices, please call 973-655-4100.

Please Note: OIT is unable to provide hardware support to non-MSU equipment. Please contact your hardware vendor for further information and assistance on hardware support.

Public Computing Labs for Faculty/Staff & Students

Computing Labs at Montclair State University are run by Computing Lab Services, a part of (TSS) the Technical Support Services. Computing Lab Services provides public access computer labs to faculty and staff and supports technology classrooms for teaching.