Montclair State University

Contact and Hours of Operation

The University Help Desk, located on the 5th floor of University Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.  The Technology Solutions Center combines services and support from various areas of the Information Technology Division into one central location for your convenience.   Please note: Information Technology does not provide any hardware troubleshooting support to personal computers for Faculty, Staff or Students.

Chat with Us: Click on the Chat Link located on the left sidebar during specific scheduled hours

Email Us: helpdesk@mail.montclair.edu

Call Us: (973) 655-7971, option 1

Log a Self-Service Ticket 24 hours a day: https://magicsde.montclair.edu/helpdesk/default.asp -Internet Explorer Only

Local Tech Team Support: http://oit.montclair.edu/about/localtechteam.html

Visit Us During our Open Hours:

Regular Semester Hours (Fall and Spring)                      
Monday-Friday: 7:00 am – 9:00 pm                               
Saturday: 8:00 am – 5:00 pm                                       
Sundays: Closed  

Winter/Spring Break Semester Hours
Monday-Thursday: 8:00 am – 5:00 pm
Saturday and Sunday: Closed 
                                                                 
Summer Semester Hours
Monday-Thursday: 8:00 am – 9:00 pm
Friday and Saturday: 8:00 am – 5:00 pm
Sundays: Closed 
  
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Schedule a Training Class: Visit the Training and Events page at http://oit.montclair.edu/tsc/training