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OIT Emergency
Procedures |
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10/18/01
As a reminder and
a precaution, the following are the IT emergency procedures
User Issues
In case of angry, concerned or confused clients:
-If there is immediate danger or physical contact between anyone,
contact Campus Police immediately at x4111
-If you cannot quickly calm the client or answer the necessary
questions, contact your immediate supervisor then the Help Desk for
resolution. If your supervisor is unavailable, have the Help Desk locate
any IT manager available for assistance.
Biological or Hazardous
Materials
In case any biological materials are found in any IT facility or area
(including any bodily fluid or suspicious liquid or powder materials),
please ask clients to move away from the area immediately and then
contact Campus Police at 5222 with a report of potential hazardous
material. Then contact your supervisor (if your supervisor is not
immediately available, contact the Help Desk to locate any IT manager
available for assistance).
Fires, floods
or other disasters
If there is an immediate physical threat to the clients in an IT
facility or area, due to a fire, flood, or power outage, contact Campus
Police (if possible) then have all clients and personnel vacate the
area. If possible without any danger, lock the door to the facility.
Immediately contact the Campus Police upon vacating, followed by the
Help Desk to report the evacuation. Upon reentry to the area or facility,
assess any damage or loss to equipment, furnishings etc and contact the
Help Desk and Campus Police to let them know that you have successfully
reentered the space. When in doubt, put personal and client safety above
security or IT equipment. DO NOT LOCK ANYONE IN AN IT SPACE. IF THERE IS
IMMEDIATE DANGER (ie the fire is IN the lab) EVACUATE WITHOUT LOCKING
THE DOOR.
These guidelines are to
assist you in making decisions if there are emergency situations. The
safety of personnel and clients is most important to Montclair State
University. It is imperative that you keep both the Campus Police and
the management of Information Technology informed of any emergency
situations and actions taken.
Campus Police Emergency Number:
x4111
Campus Police Main Number: x5222
Help Desk: x7971
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